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Search our help center or browse categories below to find answers.
Browse by Category
Getting Started
New to ComplyAI? Start here.
12 articles
Account & Settings
Manage your account and preferences.
8 articles
Billing & Plans
Payments, invoices, and subscriptions.
6 articles
Team Management
Add members and manage permissions.
5 articles
Compliance & Scoring
Understanding AI analysis and scores.
10 articles
Troubleshooting
Fix common issues and errors.
15 articles
Frequently Asked Questions
Quick answers to questions we get asked most often.
Getting Started
How do I connect my Meta Business Manager?
Go to Settings > Integrations > Meta, click 'Connect', and follow the OAuth flow to authorize ComplyAI to access your ad accounts. You'll need admin access to your Business Manager.
Compliance
What does my compliance score mean?
Your compliance score ranges from 0-100 and indicates the likelihood of your ad being approved. Scores above 80 are generally safe, 60-80 may need review, and below 60 have high risk of disapproval.
What happens if my ad gets disapproved?
ComplyAI will alert you immediately. You can view the specific policy violations, get AI-powered suggestions for fixes, and track the appeal process if you choose to appeal.
Syncing
How often are my ads synced from Meta?
Ads are synced automatically every 15 minutes. You can also trigger a manual sync from the dashboard by clicking the 'Sync Now' button.
Team
Can I add team members to my organization?
Yes! Go to Settings > Team and click 'Invite Member'. You can assign roles (Admin, Member, Viewer) to control what each person can do.
Billing
How do I upgrade or downgrade my plan?
Go to Settings > Billing and click 'Change Plan'. You can upgrade immediately or schedule a downgrade for your next billing cycle.
Security
Is my data secure?
Yes. We use industry-standard encryption, are SOC 2 compliant, and never store your actual ad creative or access tokens longer than necessary. See our Security page for details.
Notifications
How do I set up Slack notifications?
Go to Settings > Notifications > Slack, click 'Connect Slack', and choose which channel to receive alerts. You can customize which events trigger notifications.
Still need help?
Our support team is available to assist you.
Live Chat
Chat with our support team in real-time.
Available Mon-Fri, 9am-6pm PT
More Resources
Explore our documentation, API reference, and community resources.