Privacy Policy

Last updated: January 1, 2024

Introduction

ComplyAI, Inc. ("ComplyAI," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Information You Provide to Us

We collect information you provide directly to us, including:

  • Account Information: Name, email address, company name, and password when you create an account.
  • Payment Information: Billing address and payment method details (processed by our payment processor, Stripe).
  • Communication Data: Information you provide when contacting our support team or participating in surveys.
  • Integration Data: When you connect third-party services (like Meta Business Manager), we access certain data from those services as authorized by you.

Information Collected Automatically

When you use our services, we automatically collect:

  • Log Data: IP address, browser type, operating system, referring URLs, and pages visited.
  • Usage Data: Features used, actions taken, and time spent on our platform.
  • Device Information: Device type, unique device identifiers, and mobile network information.
  • Cookies and Similar Technologies: See our Cookie Policy for more details.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Analyze trends, usage, and activities to improve our services
  • Detect, investigate, and prevent fraudulent transactions
  • Personalize and improve your experience with our services
  • Send promotional communications (with your consent where required)

How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics).
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • Legal Requirements: When required by law or to protect our rights and the rights of others.
  • With Your Consent: When you have given us permission to share your information.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy. When we no longer need your data, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data.
  • Portability: Request a copy of your data in a portable format.
  • Objection: Object to certain processing of your data.
  • Restriction: Request restriction of processing.

To exercise these rights, please contact us at [email protected].

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

For GDPR-specific inquiries, please see our GDPR Information page.